Track Your Order

Track Your Order

When your order is despatched you will be sent a Despatch Confirmation email that will advise you of the delivery method used (for example, which carrier is delivering your order), and the consignment number (if applicable).

You can then track the progress of your order by using the links below.

Carriers

  • We currently use UK Mail, APC & the Pallex Network, as well as our own fleet of vehicles, for delivery of goods to UK addresses that are sent from our stock.
  • We also send goods directly to our customers from various manufacturers on occasion, who use other reputable parcel carriage & haulage companies.
  • The decision regarding which carrier / delivery method is made by us on an order-by-order basis to ensure that the goods are delivery as quickly as possible and in the most cost effective manner.
  • Bulky / heavy / palletised goods such as roof tiles, roof shingles, aggregates, chimney pots etc will be delivered via pallet haulier using a pump truck to the kerbside in most instances.
  • If a delivery using mechanical offload is required please contact us before placing your order.

Carrier Contact Details

UK Mail parcel carriers Consignment Tracking Page

APC parcel carriers Consigment Tracking Page

Unfortunately consignments in transit via the Pallex pallet network cannot be tracked as the network do not offer a publicly accessible portal to enable consignees to do so: Please call us on 01737 763008 or email us here contact us if you require any details regarding your consignment.

Delivery Information: General

  • No goods are despatched on Saturdays, Sundays or on Bank Holidays, and goods are not delivered on these days except by prior arrangement, and at an extra cost.
  • Delivery of your order shall be made by our carrier to the address requested by you for delivery during the order creation process. It is important that this address is accurate.
  • Unfortunately we are unable to take specific delivery details.
  • It is your responsibility to advise if there are any issues or restrictions that might restrict access for a vehicle to deliver your order: 
  • SIGNATURE ON DELIVERY IS A CONDITION OF SALE - PLEASE DO NOT ORDER IF YOU ARE NOT GOING TO BE ABLE TO ENSURE THAT SOMEONE IS AVAILABLE TO SIGN FOR THE ORDER AT THE TIME OF DELIVERY.

Signing for Goods

  • Upon receipt of your order you will be asked to sign for the goods received, and they they are in good condition.
  • PLEASE CHECK THE CONDITION OF THE GOODS AND PACKAGING BEFORE SIGNING FOR THE GOODS.
  • If the package / pallet does not appear to be in good condition then please refuse the delivery or if you wish to accept the goods, ensure that the driver's paperwork is marked up with details of the damage, that you retain a copy of the paperwork and that we are advised immediately.
  • Please note that signing for the goods constitues acceptance of them without reservation and will affect your ability to report claims for damages / loss at a future date, unless you have marked the delivery paperwork up with details of the loss / damage that you have retained a copy and have advised us immediately.
  • If the goods that are delivered are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem immediately. Alternatively, you can email us. Please note that reports of issues relating to deliveries to us must be made in writing.
  • Please ensure that someone is in to receive the goods as all orders will require a signature on delivery.
  • SIGNATURE ON DELIVERY IS A CONDITION OF SALE - PLEASE DO NOT ORDER IF YOU ARE NOT GOING TO BE ABLE TO ENSURE THAT SOMEONE IS AVAILABLE TO SIGN FOR THE ORDER AT THE TIME OF DELIVERY.
  • Please supply a contact number in case we need to contact you to clarify your address. We routinely pass contact numbers onto our carriers ONLY for use by the carriers if they need to contact you with a delivery query.

In cases of non delivery of your order

Non palletised goods

  • Our carriers will attempt to deliver to you, and if there is no one available to sign for the goods they will leave a contact card each time, requesting that you contact them asap to advise when you will be in to receive the goods.
  • If products are undeliverable (The carriers having tried to deliver to you twice & no contact having been made despite the cards put through the door / left), this will result in the order being shipped back to us, by the carriers who levy a charge for doing so. In this case we shall refund the price of the products less these costs and less the costs of the original delivery (even where the goods are sold as having "free" delivery). Alternatively, if wish for the goods to re-sent to you, we will charge you the return charges from the carrier plus the cost of re-sending your goods.
  • Non receipt of goods must be reported to us in writing within 10 working days of the order being placed so that we can initiate an investigate on your behalf. Reports of non delivery outside of this time frame may not enable us investigate in a timely fashion to resolve the issue, and therefore claims for non receipt may not be resolved.

Palletised goods / bulk bags

  • Once your order has been placed you will be advised of the date that the goods are being delivered by phone and / or by email.
  • The goods will need to be signed for and will not be left without a signature.
  • SIGNATURE ON DELIVERY IS A CONDITION OF SALE - PLEASE DO NOT ORDER IF YOU ARE NOT GOING TO BE ABLE TO ENSURE THAT SOMEONE IS AVAILABLE TO SIGN FOR THE ORDER AT THE TIME OF DELIVERY.
  • If no one is present to receive the goods and the carriers are unable to deliver, this will result in the order being shipped back to us, by the carriers who levy a charge equivalent to the initial haulage charge for doing so.
  • In this case we shall refund the price of the products less these costs and less the costs of the original delivery (even where the goods are sold as having "free" delivery).
  • Alternatively, if you request that the goods to re-sent to you, we will charge you the return charges from the carrier plus the cost of re-sending your goods.
  • Non receipt of goods must be reported to us in writing within 10 working days of the order being placed so that we can initiate an investigate on your behalf. Reports of non delivery outside of this time frame may not enable us investigate in a timely fashion to resolve the issue, and therefore claims for non receipt may not be resolved.

Liability

  • Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery.
  • Please notify us as soon as possible either by telephone or email if you do not receive your goods within two working days.
  • We shall not be liable for any delay in delivery of the goods however caused. If we fail to deliver the goods (or any part of) for any reason, other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the price of the goods.
  • We strongly recommend that you do not arrange for contractors until you have received your goods.
  • We will accept no liability whatsoever, irrespective of how it was caused / who caused it, when deliveries are carried out under the direction of the consignee and / or their representative.
Orders and Returns

This page became effective on 05.08.19