About Roofing Supplies - Returns Policy

Returns Policy

Consumer right of return and refund

This clause only applies if you are a consumer.

If you are a consumer, you have a legal right to cancel a contract during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund.

Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.

However, this cancellation right does not apply in the case of:

• any made-to-measure or custom-made products or products made to your specification or clearly personalised;
• newspapers, periodicals or magazines;
• perishable goods, such as food, drink or fresh flowers;
• software, DVDs or CDs which have a security seal which you have opened or unsealed.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason following receipt of the goods.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or the last good or the last lot or piece (as the case may be).

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post The Engine Shed, Dorking West Station Yard, Station Road, Dorking, Surrey, RH4 1HF or e-mail to admin@aboutroofing.com).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Goods must be returned to us in an unused condition, as supplied and must be suitable for resale at full price.

We will only accept goods for refund once inspected by us at the time of delivery or shortly after, and accepted by us.

We accept no liability for damage to goods in transit that have been returned to us - these goods remain the sender's sole responsibility until the goods have been received by us, inspected and accepted.

Goods must be returned to us with paperwork clearly indicating when they were purchased, the name and address of the purchaser and the method of payment - a copy of the invoice originally supplied with the goods is ideal.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us, or where costs have been incurred by us through no fault of our own such as supplementary charges by carriers due to their inability to deliver because of factors / circumstances not advised to us by you).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

The return of goods is the purchaser's responsibility, and must be despatched back to us within 14 working days of notice of cancellation has been given.

 If the goods cannot normally be returned by post (they are too large, for example), we are not liable for either the costs, organisation or responsibility of collecting them and returning them to us.

Goods must be returned to us at your expense in an unused condition, as supplied and must be suitable for resale at full price.

We will only accept goods for refund once inspected by us at the time of delivery or shortly after, and accepted by us.

We accept no liability for damage to goods in transit that have been returned to us - these goods remain the sender's sole responsibility until the goods have been received by us, inspected and accepted.

Goods must be returned to us with paperwork clearly indicating when they were purchased, the name and address of the purchaser and the method of payment - a copy of the invoice originally supplied with the goods is ideal.

We will make the reimbursement without undue delay, and not later than-

  • 5 days after the day we receive back from you any goods supplied, or
  • (if earlier) 5 days after the day you provide evidence that you have returned the goods, or
  • if there were no goods supplied, 5 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You will have to bear the direct cost of returning the goods, unless you have received the incorrect goods as a result of our error or if they are faulty or damaged upon receipt.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Your right of cancellation – FOR BUSINESSES (B2B) ONLY

You have the right to cancel the contract at any time up to 5 working days after you receive the Products by notifying us at admin@aboutroofing.com or in writing.

If you cancel the contract after the Products have been delivered to you, you must return the Products to us at the address shown at your own cost and risk. If you cancel the contract before the Products have been delivered to you and then you receive the Products after cancellation you must not unpack them from their packaging but must immediately send them back to us. In any event you must return the Products to us within 5 working days of notifying us of cancellation under this clause, or if later, of receiving them. If you do not we shall charge you a sum not exceeding the direct costs of recovering the Products.

Until you return the Products to us you must keep them in your possession and take reasonable steps to ensure they are not damaged. Provided that we receive the Products within the specified period in the same condition they were in when delivered to you then we will refund you or credit your Trade Account for the Products in question within 14 days of the receipt by us of the Products.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

The return of goods is the purchaser's responsibility, and must be despatched back to us within 14 working days of notice of cancellation has been given.

If the goods cannot normally be returned by post (they are too large, for example), we are not liable for either the costs, organisation or responsibility of collecting them and returning them to us.

Goods must be returned to us in an unused condition, as supplied and must be suitable for resale at full price.

We will only accept goods for refund once inspected by us at the time of delivery or shortly after, and accepted by us.

We accept no liability for damage to goods in transit that have been returned to us - these goods remain the sender's sole responsibility until the goods have been received by us, inspected and accepted.

Goods must be returned to us with paperwork clearly indicating when they were purchased, the name and address of the purchaser and the method of payment - a copy of the invoice originally supplied with the goods is ideal.

Item not required - You cannot cancel a contract for computer software which has been unsealed by you or for consumable goods which, by their nature, cannot be returned, except where a fault has been discovered that could not have been identified without unsealing the goods.

Delivery

We will deliver goods ordered by you as soon as possible to the address you give us for delivery when your order is placed, but in any event within 14 days of your order. However we reserve the right not to make deliveries outside the United Kingdom unless our ordering form provides that facility.

Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 2 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 14 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 14 days from the date on which you ordered the goods.

Business Purchases: If you fail to take delivery of the Products and without prejudice to any other rights and remedies available to us, we may:

  • store the Products until actual delivery and charge you the reasonable costs (including, without limitation, insurance) of storage;
  • sell the Products at the best readily obtainable price and either:– (i) where you have not already paid for the Products, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the Products or charge you for any shortfall below the price you agreed to pay for the Products; OR (ii) where you have already paid for the Products, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.

For further details regarding our Delivery policy and other services, please visit our Delivery Policy page.

Quotations & Estimates

Please note that whilst we try to ensure estimates are as accurate as possible, we cannot be held responsible for any extra costs incurred as a result of discrepancies in quantities.

Many of the drawings that we estimate materials from are 1:100 or 1:50 scale. This often means that we cannot be completely accurate with the quantity of tile or slate courses on any given slope. Even just one tile course out around the perimeter of any building can result in a significant difference in the final tile, bonnet and valley count. We also allow one gable tile per course, per elevation, because we cannot know with any degree of certainty exactly how the tiles will lay along the length of the batten and consequently whether or not a gable tile will be necessary or not. This is particularly apparent when valley and bonnet hip tiles are used. The gable count that we give is the maximum we consider will be used on a contract but the actual requirement may be much less. This obviously has a bearing on the final tile quantity.

Similarly we allow a percentage for waste when estimating interlocking tiles for cuts into valleys and hips, however accuracy is difficult, and any quantities quoted should be treated as an indication only. As a result, we strongly recommend that a final measure be taken on site once the carpentry work is complete.

About Roofing Supplies Limited will not accept responsibility or liability in relation to any errors in quotations arising as a direct or indirect result of any errors; alterations; amendments; differences and/or discrepancies contained within the details and/or drawings provided to us, upon which quotations have been based.

It is the customer's responsibility to ensure that all measurements and/ or details are checked and verified prior to order placement to correct any errors and/or omissions.

We strongly recommend that final quantities should be confirmed with site prior to placing an order.

Due to inaccuracies inherent in scaling off dimensions from architectural drawings, quotations should only be used as a guide to the final quantities required for each project, as some assumptions may have been made in our calculations. These should be determined on site before ordering, as surplus tiles and fittings may not be able to be accepted back.

The quantities estimated in quotations MUST be regarded as provisional and used for guidance only.

Due to fluctuations in the Stock Market, lead or other LME traded products are potentially subject to price variations, which, if applicable, will be applied when the order is placed.

Quotations are valid for 30 days from the document date. Please discuss longer term requirements with us, as they will be dealt with on a case by case basis.

A Note On Our Returns Policy

Because of the very nature of estimating there will often be materials left over once a roof has been completed. We would rather be over than under on our quantities for obvious reasons and we will always take back materials that are current stock items and are of ‘merchantable’ quality. However, the clearing of sites carries a heavy cost and to this end we have had to introduce the following charges.

  • Items collected from site on our vehicles, £100 per hour (Minimum charge of £100)
  • Items returned to our yard, 15% of the net credit note value

We are very aware that any form of restocking charge, no matter how small, can leave a bitter taste in the mouth and we have tried to be as fair as possible and keep the charge to an absolute minimum, however the increases in diesel & maintenance cost  have far outweighed inflation  in recent years.

Goods that are not current stock items cannot be taken back into stock because they stay in our yard for months at a time and eventually have to be thrown or sold for second hand rates. We will always endeavour to get the manufacturers to accept these goods back into stock but often they will not and if they do, their handling charge can be as much as 50%.

If you are unsure as to whether an item you are going to order is ‘current stock’ please check at time of ordering.

Faulty Product, Damaged, or Dead on Arrival

Please note that any products returned to us which you claim to be defective will be checked and verified by our technicians. Any returned products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the product until full payment has been received by us for the return transport costs.

If you notify a problem to us under this condition, our only obligation will be, at your option:

  • to make good any shortage or non-delivery;
  • to replace or repair any goods that are damaged or defective; or
  • to refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as above.

These Terms and Conditions became effective on 10/12/2014. Updated on 10.08.18