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Click & Collect Orders:

Please wait to collect your order until you have received an email advising when your order is ready for collection.

Deadlines for same day despatch for delivery to England & Wales: 1 - 2 working day delivery service (non guaranteed)

Please place your order before 1pm
Not all products that we supply are eligible for same day despatch: Please see the Exclusions from Next Working Day Delivery section below

Deadlines for same day despatch for delivery to Scotland: 1 - 5 working day delivery service (non guaranteed)

Delivery times to Scotland vary according to the nature of the goods, the carrier delivering them, and the postcode that the goods are going to: Therefore, delivery times vary between 1 - 5 working days, subject to factors such as stock availability, weather and the performance of the carriers.
Please call our Online Sales Team on 01737 763008 or email us for further details.

Exclusions from Next Working Day Delivery

Certain products such as roof domes, felt & cedar shingles, roof tiles, torch on and pour & roll flat roofing felt, roofing batten, sheet timber, roof slates, 20/25kg tins of paints / sealants, bulk bags & some sizes / colours of chimney pots & flues are typically supplied within 2 - 5 working days subject to stock availability, the nature of the goods and the delivery location.
We will contact you once your order has been received to advise a delivery date, or alternatively you can call our Online Sales Team on 01737 763008 or email us for further details.

Please Note

We use parcel and pallet carriers as well as our own fleet of vehicles to carry out deliveries. Details of which carrier has been used and tracking details are emailed when orders are despatched.
All UK delivery services, such as parcel or pallet hauliers, advise that delivery services such as 'Next Working Day' are never 'guaranteed' to be made on the next working day, but are estimates only because of the myriad challenges that hauliers and carriers face (such as road accidents, traffic, road works, weather etc all of which negatively affect their ability to carry out deliveries). In practice the vast majority of orders are delivered within 1 - 2 working days, however this is not guaranteed.
Deliveries are normally made between 8am & 5pm - please note that your order will need to be signed for. Goods cannot be left without signatures.
We strongly recommend that you do not arrange for contractors until you have received your goods.
Once your order has been placed you will receive an order confirmation by email. When your order is despatched you will be emailed a separate despatch confirmation and, separately, an email with a copy of the invoice.
Orders for delivery by pallet haulier will need to be checked and signed for and cannot be left without a signature.
We will contact you before despatching palletised orders & will be unable to despatch your order until we have confirmed that someone will be onsite to check & receive the goods.
It is the responsibility of the person / organisation placing the order to make us aware before placing their order of any fact that might impede our ability to deliver the order, or that we might reasonably need to be aware of such as:
Gates requiring keys or codes to access, Restrictions such as slopes, inclines, walls, gravel paths, mud, water, phone lines etc, Trees, Shared access, Narrow roads / drives, Parking issues caused by parked cars / vehicles, Low bridges, Proximity to schools, places of worship, hospitals, road crossings, railways crossings, entrances etc, Parking restrictions such as red lines, yellow lines, chevrons etc.If in doubt please make us aware.
If we are unable to carry out a delivery as someone is not on site to check & receive the goods (despite confirmation having been received beforehand that someone will be on site to check & receive the goods) will result in any costs incurred being deducted from any refund given at our discretion.

We reserve the right not to supply low value / small orders for commercial reasons.

For further detailed information on deliveries please click here to visit our Delivery Policy page