27.11.20: WE ARE OPEN AND ARE TRADING NORMALLY BOTH ONLINE AND AT OUR BRANCHES IN ACCORDANCE WITH THE LATEST UK GOVERNMENT GUIDELINES

CURRENTLY WE ARE PROCESSING AND DESPATCHING ORDERS NORMALLY, ALTHOUGH THERE ARE SOME DELAYS IN TRANSIT AS THE CARRIER'S NETWORKS ARE EXTREMELY BUSY

PLEASE CLICK HERE FOR FURTHER DETAILS AND THE LATEST UPDATES ON OUR CORONAVIRUS FAQs PAGE

Coronavirus FAQs

Are About Roofing Supplies branches still open?

Yes, in accordance with the latest UK Government guidelines specifically referencing businesses such as ours, our Redhill, East Grinstead, Dorking & Esher branches are still open.

We are, of course, following the Government's official guidance regarding social distancing and safe working practices for customers visiting our premises, and have been enforcing the compulsory wearing of facemasks from Friday 24.07.20.

Our branch locations and trading hours can be viewed here.

Please note that we are currently operating the following hours when collections can take place as follows:

  • All branches: Monday to Friday: 7.30am - 5.00pm / Saturday: 8.00am - 12.00pm

Is aboutroofing.com still supplying orders placed online?

Our webstore is trading as normally, and we are able to offer a normal delivery service, however we are dependant on third party parcel carriers and pallet hauliers so our ability to supply goods to online customers may change as our logistics partners' services change.

Please feel free to call us on 01737 763008 or email us if you would like an update on the current situation.

How is Coronavirus affecting About Roofing Supplies?

The safety and wellbeing of our supply and service partners, staff and customers is of the utmost importance to all of us at About Roofing Supplies.

We are monitoring the current Covid 19 (Coronavirus) situation closely, and are doing everything we can to make sure that everyone who works with us, works for us, or trades with us are safe.

Thankfully, none of the About Roofing Supplies team - or any of our suppliers or customers as far as we are aware - have been directly affected by COVID-19 and we have taken preventative measures to ensure this remains the case.

Our aim is that our services will continue to function as normal. We are continuing to stock and supply the building and roofing materials that we sell, however there are an increasing number of stock availability issues as manufacturers close temporarily.

As you would expect, we are very busy, so please be patient if the phone is not answered on the first ring! Responses to emails can also take an hour or two - again, please be patient.

All we can do is to ask everyone - staff, suppliers and customers alike - to follow the UK Government's guidelines on Coronavirus and to do everything to help stop the spread of the virus.

Once this situation has passed we look forward to business as usual!

Are there any changes to how orders from About Roofing Supplies will be delivered?

As you would expect, we are taking the health and well being of our customers, staff and delivery partners very seriously.

We have introduced new practices that our drivers are carrying out when making deliveries, which are similar to those being taken by our supply partners such as pallet and parcel hauliers.

Currently, and for the foreseeable future, when a driver attempts to carry out a delivery to our customers they will proceed as follows:

The driver will knock at the front door of the property and will then step back at least two metres.

Where delivery paperwork requires a signature this will be completed by the driver who will sign on behalf of our customers (having confirmed the full name of the person who is receiving the goods). This avoids contact between both parties with no paperwork changing hands and NO sharing of pens.

With regard to electronic handheld devices where the driver records our customer's signatures digitally, these devices will no longer be passed to our customers for signature. The driver will sign on behalf of our customers (having confirmed the full name of the person who is receiving the goods). Again, this avoids contact. Once these details have been recorded the driver will unload the material and take a picture of them.

We appreciate our customers' cooperation with these simple changes to the way that deliveries are 'normally' made.

Have About Roofing Supplies run out of stock?

We are experiencing some disruption in the supply of stock from manufacturers and suppliers, because of the effects of COVID 19 upon their manufacturing and distribution.

Some manufacturers have shut during lockdown, whilst some others are running at limited production, which means that in some instances there are temporary availability issues as they resume production and distribution. We can usually offer our customers alternative products however, or accept backorders to be supplied when the products become available.

The stock levels at our branches are being maintained to the best of our ability, however as we are dependant upon suppliers and manufacturers, some of whom have been closed, there are some product availability issues.

Please feel free to call us on 01737 763008 or email us if you wish to check our stock levels or the availability of particular products.

Are About Roofing Supplies branches still open for Click & Collect / Collect In Store orders?

Yes we are open currently, however please wait until we email you to confirm that your order is ready for collection before leaving to collect the goods from any of our branches.

Our branch locations and contact details can be viewed here.

Please note that we are currently operating the following hours when collections can take place as follows:

  • All branches: Monday to Friday: 7.30am - 5.00pm / Saturday: 8.00am - 12.00pm

As you would expect, we have introduced common sense measures on our premises to maintain the separation between our staff and our customers for the benefit of both parties.

We are enforcing social distancing measures within our branches, and have been requiring customers and staff to wear facemasks from Friday 24.07.20.

Are About Roofing Supplies still delivering orders?

Currently deliveries are being made to the best of our, and our logistics partners' abilities - so the short answer is yes!

Please feel free to call us on 01737 763008 or email us if you would like an update on the current situation.

When will I receive my order?

This is not easy to answer under normal circumstances let alone in the current situation.

Many factors can affect how long an order takes to get to the person who has ordered it.

We suggest that you contact us before placing an order to check our stock levels and the current situation regarding parcel and pallet hauliers, and how long it is taking to get orders from us to our customers.

Currently our online store and branches are open and operating as normally.

We are despatching orders Monday to Friday, with few delays in despatch and in transit occurring. We are governed by many factors, particularly for online orders where we rely on chosen parcel carriers and pallet hauliers, who themselves can experience restrictions and difficulties, however these are, thankfully, infrequent.

The UK situation is constantly changing, all we can do is to work together through these difficult times.

Please feel free to call us on 01737 763008 or email us if you wish to discuss your order further.

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