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About Roofing Supplies | Despatch & Delivery Information & Policy

THE FOLLOWING DELIVERY POLICY AGREEMENT (hereafter "Terms") governs your use of our web site (hereafter "web site").

It is vitally important that you read the Terms carefully, as your use of the web site will automatically constitute your agreement to be legally bound by the terms and conditions set out herein.

These Terms also govern your use or purchase of the products/services provided through or in connection with the web site (hereafter "services").

Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you do not agree to be bound by these Terms, you may not use the web site(s) or the services provided by Company through its web site(s).

This website is owned by About Roofing Supplies Limited (hereafter “Company”) , a company registered in England and Wales (company number 3700 831), whose registered office is at The Engine Shed, Dorking West Station Yard, Station Road, Dorking, Surrey, RH4 1HF.

Our VAT registration number is 720 6034 77.

The following words used in these Terms shall have the following meanings:

• “Personal Information” shall mean all data and/or information provided by and about User, including e-mail address (es), name, address, credit card, or other payment information, etc.;
• "Company web site" shall mean all web sites on which Company provides products and/or services.
• "Company User" shall mean all Users of the Company web site(s) and services.
• "Company Products and Services" shall mean all products and/or services provided directly by Company;
• “3rd–Parties” include all advertisers, partners and affiliate vendors that are included on, or linked to, the Company web site(s).

Deadlines For Next Working Day Delivery - England & Wales

  • Felt shingles, chimney pots, 20/25kg tins of paints / sealants: Please place your order before 9am. For exclusions please see: Delivery - Other Goods (below)
  • Most other products: Please place your order before 1pm
  • Please feel free to call us on 01737 763008 or email us for further details.

Deadlines For Next Working Day Delivery - Scotland

  • Delivery times to Scotland vary according to the nature of the goods, the carrier delivering them, and the postcode that the goods are going to:Therefore delivery times vary between 1 - 5 working days. 
  • Please feel free to call us on 01737 763008 or email us for further details.

Delivery - Other Goods

  • Cedar shingles, roof domes, roof tiles, roof slates & bulk bags of aggregates & landscaping materials: Delivery on these items will be between 2 - 7 working days (depending on the goods and your location). We will contact you by phone and / or by email to advise an eta.
  • Please feel free to call us on 01737 763008 or email us for further details.

Despatch

  • Our aim is to despatch orders from stock that are placed with us on weekdays (Monday-Friday) before 1pm the same day, subject to stock availability, delivery details being acceptable & payment being received & cleared in full.
  • The delivery of goods the next working day is our aim, however please note that this aspiration is subject to a number of factors including reliability of the parcel / pallet carriers, seasonal peaks (such as Christmas), adverse weather conditions (such as snow & floods) etc and is an estimate only, given in good faith.
  • We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 30 days of your order.
  • We reserve the right not to make deliveries outside the United Kingdom unless our ordering process provides that facility.
  • Orders placed on a weekday after 1pm or at weekends will be processed the next working day.

Delivery addresses

  • Orders can only be supplied to the address entered by you when your order is placed online.
  • Requests to despatch goods to addresses other than those entered by you during the order creation process constitutes a breach of the eBay / Paypal Purchase Protection Scheme, Sage Pay terms and conditions and / or credit / debit card providers' terms and conditions, and will not be accepted or complied with.
  • In instances of incorrect delivery addresses being entered during the order process, or where the buyer is unable to ensure that the goods can be signed for upon delivery, upon request we will cancel and refund the order to enable it to be re-placed.
  • It is the responsibility of the person / organisation placing the order to make us aware before placing their order of any fact that might impede our ability to deliver the order, or that we might reasonably need to be aware of. These facts include (but are not limited to):
    • Gates requiring keys or codes to access
    • Restrictions such as walls, gravel paths, mud, water, phone lines etc
    • Trees.
    • Shared access.
    • Narrow roads / drives
    • Parking issues caused by parked cars / vehicles
    • Low bridges
    • Proximity to schools, places of worship, hospitals, road crossings, railways crossings, entrances
    • Parking restrictions such as red lines, yellow lines, chevrons etc
  • If in doubt please make us aware.
  • If we are unable to carry out a delivery having not been made aware of any issue that might affect our ability to do so will result in any costs incurred being deducted from any refund given at our discretion.

Availability

  • If your item is out of stock, we will contact you as soon as we become aware of the fact and you will be given the choice to either cancel the order, wait for the stock to arrive or to choose an alternative product.

Delivery: General 

Please note:

  • We only supply to Great Britain and NI (BT postcodes) currently.
  • We do not deliver to PO box numbers, and to the following postcodes: IM,GY,JE,TR21,TR22,TR23,TR24,TR25
  • In cases where goods are being sent to you from a source other than from our stock (such as directly from the manufacturer), we will endeavour to make you aware of this fact by phone and / or by email.
  • Goods not supplied from our stock will usually take longer to arrive: We will advise you of a delivery estimate when you place your order or shortly after by phone and / or by email.
  • Please note that we have little control over the speed of despatch & time taken to reach you for deliveries that are supplied ex works, and any estimated delivery dates & times are given in good faith, based on information given to us.
  • Please note that delivery times vary according to the nature of the goods, the postcode that they are going to and the Carrier delivering them: If delivery speed is an important we strongly advise you to check with us before purchase on 01737 763008 or email us for further details so that we can advise an estimated delivery date for your order.
  • Any delivery dates or periods quoted by the Company are estimates only, give in good faith and the Company shall not be liable for any loss or damages whether direct or consequential resulting  from any failure to meet such delivery dates or periods.
  • Whilst goods are sent out on a next working day service to mainland English, Welsh & some Scottish postcodes in good faith neither About Roofing Supplies, nor our carriers can be held responsible for the late arrival of goods.
  • The delivery of goods the next working day is our aim, however please note that this aspiration is subject to a number of factors including the relaibility of the parcel / pallet carriers, seasonal peaks (such as Christmas), adverse weather conditions (such as snow & floods) etc.
  • Our carriers normally deliver between 8am & 5pm - however deliveries outside of these hours may be made.
  • For orders placed for delivery to mainland English, Welsh and some Scottish postcodes, goods should normally be delivered the next working day (subject to the service provided by external, third party parcel carriers).
  • Customers in Scotland: Please note that delivery times vary according to the nature of the goods, the postcode that they are going to and the Carrier delivering them: If delivery speed is an important we strongly advise you to check with us on 01737 763008 or email us for further details.before purchase so that we can advise an estimated delivery date for your order.
  • All goods shall be delivered to the Purchaser’s premises in the United Kingdom and risk in the goods shall pass on such delivery.
  • Goods sent to a third party or to a site are despatched at the Purchaser’s risk.

Delivery: Palletised Goods

  • Goods delivered by pallet haulier will be delivered on pallets.
  • Palletised goods will be delivered on a lorry with a taillift, and will be offloaded by the driver using a pump truck.
  • Palletised goods can only be unloaded and delivered off the public highway (which includes the road and / or pavement).
  • The pallets and / or packaging the goods are delivered on / in will not be taken away
  • Access to the property suitable for a 7.5t lorry (equivalent to a refuse truck / skip lorry) or larger is essential, and must have a solid smooth surface to unload and place the pallets.
  • Deliveries will not be able to be made to properties with mud; grass; gravel, aggregates, paved, hardcore, soft or uneven surfaces.
  • Upon receipt of your order you will be asked to sign for the goods received, and they they are in good condition.
  • PLEASE CHECK THE CONDITION OF THE GOODS AND PACKAGING BEFORE SIGNING FOR THE GOODS.
  • If the package / pallet does not appear to be in good condition then please refuse the delivery or if you wish to accept the goods, ensure that the driver's paperwork is marked up with details of the damage, that you retain a copy of the paperwork and that we are advised immediately.
  • Please note that signing for the goods constitues acceptance of them without reservation and will affect your ability to report claims for damages / loss at a future date, unless you have marked the delivery paperwork up with details of the loss / damage that you have retained a copy and have advised us immediately.
  • If the goods that are delivered are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem immediately. Alternatively, you can email us. Please note that reports of issues relating to deliveries to us must be made in writing.
  • Please ensure that someone is in to receive the goods as all orders will require a signature on delivery.
  • SIGNATURE ON DELIVERY IS A CONDITION OF SALE - PLEASE DO NOT ORDER IF YOU ARE NOT GOING TO BE ABLE TO ENSURE THAT SOMEONE IS AVAILABLE TO SIGN FOR THE ORDER AT THE TIME OF DELIVERY.
  • Please supply a contact number in case we need to contact you to clarify your address. We routinely pass contact numbers onto our carriers ONLY for use by the carriers if they need to contact you with a delivery query.

Carriers

  • We currently use UK Mail, APC, the TPN Network, as well as our own fleet of vehicles, for delivery of goods to UK addresses that are sent from our stock.
  • We also send goods directly to our customers from various manufacturers on occasion, who use other reputable parcel carriage & haulage companies.
  • The decision regarding which carrier / delivery method is made by us on an order-by-order basis to ensure that the goods are delivery as quickly as possible and in the most cost effective manner.
  • Bulky / heavy / palletised goods such as roof tiles, roof shingles, aggregates, chimney pots etc will be delivered via pallet haulier using a pump truck to the kerbside in most instances.
  • If a delivery using mechanical offload is required please contact us before placing your order.

Carrier Contact Details

UK Mail Consignment Tracking Page

APC Consigment Tracking Page

TPN Consignment Tracking page

Delivery Information: General

  • No goods are despatched on Saturdays, Sundays or on Bank Holidays, and goods are not delivered on these days except by prior arrangement, and at an extra cost.
  • Delivery of your order shall be made by our carrier to the address requested by you for delivery during the order creation process. It is important that this address is accurate.
  • Unfortunately we are unable to take specific delivery details.
  • It is your responsibility to advise if there are any issues or restrictions that might restrict access for a vehicle to deliver your order: 
  • SIGNATURE ON DELIVERY IS A CONDITION OF SALE - PLEASE DO NOT ORDER IF YOU ARE NOT GOING TO BE ABLE TO ENSURE THAT SOMEONE IS AVAILABLE TO SIGN FOR THE ORDER AT THE TIME OF DELIVERY.

Signing for Goods

  • Upon receipt of your order you will be asked to sign for the goods received, and they they are in good condition.
  • PLEASE CHECK THE CONDITION OF THE GOODS AND PACKAGING BEFORE SIGNING FOR THE GOODS.
  • If the package / pallet does not appear to be in good condition then please refuse the delivery or if you wish to accept the goods, ensure that the driver's paperwork is marked up with details of the damage, that you retain a copy of the paperwork and that we are advised immediately.
  • Please note that signing for the goods constitues acceptance of them without reservation and will affect your ability to report claims for damages / loss at a future date, unless you have marked the delivery paperwork up with details of the loss / damage that you have retained a copy and have advised us immediately.
  • If the goods that are delivered are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem immediately. Alternatively, you can email us. Please note that reports of issues relating to deliveries to us must be made in writing.
  • Please ensure that someone is in to receive the goods as all orders will require a signature on delivery.
  • SIGNATURE ON DELIVERY IS A CONDITION OF SALE - PLEASE DO NOT ORDER IF YOU ARE NOT GOING TO BE ABLE TO ENSURE THAT SOMEONE IS AVAILABLE TO SIGN FOR THE ORDER AT THE TIME OF DELIVERY.
  • Please supply a contact number in case we need to contact you to clarify your address. We routinely pass contact numbers onto our carriers ONLY for use by the carriers if they need to contact you with a delivery query.

In cases of non delivery of your order

Non palletised goods:

  • Our carriers will attempt to deliver to you, and if there is no one available to sign for the goods they will leave a contact card each time, requesting that you contact them asap to advise when you will be in to receive the goods.
  • If products are undeliverable (The carriers having tried to deliver to you twice & no contact having been made despite the cards put through the door / left), this will result in the order being shipped back to us, by the carriers who levy a charge for doing so. In this case we shall refund the price of the products less these costs and less the costs of the original delivery (even where the goods are sold as having "free" delivery). Alternatively, if wish for the goods to re-sent to you, we will charge you the return charges from the carrier plus the cost of re-sending your goods.

Palletised goods / bulk bags:

  • Once your order has been placed you will be advised of the date that the goods are being delivered by phone and / or by email.
  • The goods will need to be signed for and will not be left without a signature.
  • SIGNATURE ON DELIVERY IS A CONDITION OF SALE - PLEASE DO NOT ORDER IF YOU ARE NOT GOING TO BE ABLE TO ENSURE THAT SOMEONE IS AVAILABLE TO SIGN FOR THE ORDER AT THE TIME OF DELIVERY.
  • If no one is present to receive the goods and the carriers are unable to deliver, this will result in the order being shipped back to us, by the carriers who levy a charge equivalent to the initial haulage charge for doing so.
  • In this case we shall refund the price of the products less these costs and less the costs of the original delivery (even where the goods are sold as having "free" delivery).
  • Alternatively, if you request that the goods to re-sent to you, we will charge you the return charges from the carrier plus the cost of re-sending your goods.

Liability:

  • Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery.
  • Please notify us as soon as possible either by telephone or email if you do not receive your goods within two working days.
  • We shall not be liable for any delay in delivery of the goods however caused. If we fail to deliver the goods (or any part of) for any reason, other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the price of the goods.
  • We recommend that you do not arrange for contractors until you have received your goods.

Returns Policy

Delivery Charges:

  • Depending on the size, weight & destination of your order the delivery charge will vary: this allows us to charge you the very minimum to send you your goods, and to enable us to be flexible when choosing which carrier & the service used to enable us to provide an efficent & cost effective service.
  • During the order placement process buyers are given the opportunity to select a carriage tariff appropriate for the correct geographic area that the goods are going to. Orders placed using incorrect details may be rejected at our discretion.
  • Certain locations in Scotland, offshore locations, such as the Isle Of Wight & the Isle Of Man, Northern Ireland and the Republic Of Ireland are subject to a carriage supplement: Please feel free to call us on 01737 763008 or email us for further details of the costs involved.
  • We are unable to deliver certain goods to some destinations: Please feel free to call us on 01737 763008 or email us for further details.
  • Tariffs are calculated according to the relevant carrier's Delivery Structure: Details of which can be found on their websites.
  • PLEASE NOTE THAT THE VALUE OF CARRIAGE CHARGES REFLECTS THOSE CHARGED TO US BY OUR CARRIERS AND ARE SIMPLY A REFLECTION OF THE RATES CHARGED TO US.

Free Delivery:

  • If we offer free delivery this is subject to restrictions such as delivery postcode, nature of the goods, value of the order etc and the decision to offer Free Delivery is at our discretion based on these and other factors.
  • Please speak to us before ordering if you are not sure whether the goods that you are ordering are included or excluded from our Free Delivery offer.
  • Please note that we reserve the right to withdraw or vary this offer at any time, without prior notice.

REGISTERED OFFICE:

About Roofing Supplies Limited
The Engine Shed
Dorking West Station Yard
Station Road
Dorking Surrey
RH4 1HF

Registered in England No: 3700 831

VAT Number: 720 6034 77

Please Note

  • We strongly recommend that you do not arrange for contractors until you have received your goods.

These Terms and Conditions became effective on 10.12.2014. Updated on 14.08.17

Contact Details:

Please call us on 01737 763008 or email us here